Emergency? Call 112 now. Women's helpline 181, child helpline 1098. Email support is not watched around the clock.
Contact us
Email manohar.nv@gmail.com. Please include your phone model, the app version (from your phone's app settings) and what happened. We aim to reply within 7 days. The same address reaches our Grievance Officer.
Delete your account and data
- Open Go Mysuru and go to Me.
- Tap Delete account and confirm (the same option is under Me → Privacy and my data → Delete my data).
This deletes your settings, devices, safety tags, family groups, lost-and-found reports, closed missing-person cases and photos, coupons, call-back requests, applications, guide profile, contributions not yet public and your account (including a Google or Apple sign-in, whose access we revoke), and clears the copy on your phone. Public contributions such as photos, ratings and places you added stay in the App without your name; facility suggestions and a shop listing stay without any link to you, and the shop's active offers and coupons end. Anonymous crowd counts (deleted after 24 hours), hashed AI guide logs (30 days) and vendor billing records are not linked to you and are kept. If you reported a missing person who has not been found, mark the case found first. Vendor, guide, volunteer and team accounts are deleted by us: email us with the phone number on the account. If you no longer have the app, email us the phone number you verified (if any) and we will delete the account within 30 days.
Get a copy of your data
Go to Me → Privacy and my data → Email me my data. We email a copy of your data (JSON) to your sign-in email address. You can ask once a day.
Report content or make a complaint
To report a photo, rating, comment or place, tap Report on it in the app. You can also email manohar.nv@gmail.com with a description of the item and why it should be removed; the same address reaches our Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days, and act within 24 hours on a complaint that content shows someone in a sexual or nude image without their consent. See section 9 of the Terms of Use.
Frequently asked
Is this the official Dasara app?
No. Go Mysuru is independent and not affiliated with the Dasara committee, the police or the government. Relayed announcements always name and link their source.
How accurate are the crowd levels?
They combine anonymous signals from phones sharing crowd data, visitor reports and our own estimates. They are a guide, not a guarantee. Nothing is shown for fewer than 20 phones.
Does the app track me?
Your location is used on your phone. Crowd sharing is on by default while the app has location permission, sends only anonymous zone signals with a token that changes daily, and can be switched off in the app. Background location is used only if you allow it. Visit prompts use your location on the phone only and can be switched off. See the Privacy Policy.
Why do I see ads?
Ads, vendors and sponsors keep the app free. Ads appear only on calm screens such as Explore and Shop, never on SOS, safety or missing-person screens. On iPhone you can decline tracking; you can change ad choices in Privacy and my data → Ad privacy choices.
Someone scanned my child's safety tag. What happens?
The finder sees the first name, age band and languages and can alert you; they never see your phone number. Go to the nearest help desk or call 112 if needed.
I didn't get the email copy of the terms.
Check your spam folder. You can read the current Privacy Policy and Terms of Use here at any time.
The app shows old information.
The app works offline and shows the age of what it has. Connect to the internet and reopen the app to sync.